This analysis can then be used to suggest products or services that are most likely to meet their specific needs and interests,” Tait said in his piece.ĪI in the food industry, according to Tait, will also assist with automating reservations and customer service questions, which would ease workloads for human employees and restaurant owners. “By looking at past orders, browsing history, and even customer service interactions, AI can identify patterns that help to build a comprehensive picture of each individual customer. “We still need the human touch in hospitality, but using AI can save staff valuable time by streamlining processes and managing workflows, which leaves operators and staff with the headspace to focus on what they do best – delivering exceptional customer service.” Tait added that incorporating AI in the hospitality sector will streamline work while helping humans “create better experiences for their customers.”Įighty percent of customers, according to Tait, want restaurants and bars to somehow personalize their experiences, and AI offers the opportunity for a machine to record patrons’ preferences to rely on when a customer returns for a bite to eat or a pint at the bar. “ This technology can, in fact, work in the background to help pubs, bars, and restaurants create better experiences for their customers – without taking over the experience,” he said in a comment provided to Fox News Digital. Tait, however, stressed that “AI isn’t all about robot chefs.” “We could also see AI being used to understand how a customer is feeling, if they look unhappy or they have been waiting too long for their main meal, technology could prompt a staff visit to the table,” he added. Glenn Tait, the product director of UK-based hospitality tech firm Zonal, outlined six ways artificial intelligence will shape the food and hospitality industry as the technology grows. “Such technology could be used to offer regular customers something personal, such as a glass of the usual’ or their favorite spot by the window,” he told the Daily Star. The likely futuristic bartenders would use machine learning – a branch of AI that focuses on data and algorithms to mimic how the human mind learns – coupled with facial recognition technology to log customers’ favorite drinks while recognizing the patrons. Artificial intelligence may one day take customers’ orders at bars and even recognize regulars, according to an expert.Īs robotics and AI become more commonplace and user-friendly, Tait envisions a day when AI takes customers’ orders at pubs and recognizes regulars and their orders. Tait says the top six ways AI will shape the industry include: automating restaurant bookings and responses improving stock management forward planning and getting ahead hyper-personalizing the customer experience predictive maintenance facial recognition. From using facial recognition technology to unlock our iPhones, to fully automated cars – Al is already a fundamental part of our everyday lives.” “Whilst AI is often still met with some skepticism, with people fearing a ‘Terminator-style’ takeover of technology, it isn’t a new concept. “ has demonstrated its effectiveness in being able to create and analyze things that would take usually take humans days, in seconds,” Tait said in a recent thought piece provided to Fox News Digital. He added that incorporating AI in the hospitality sector “is slow,” but that the tech will streamline work while helping humans “create better experiences for their customers.” Glenn Tait, the product director of UK-based hospitality tech firm Zonal, outlined six ways artificial intelligence will shape the food and hospitality industry as the technology both grows in power and in use. Musk tells Twitter users xAI will aim to solve mysteries of the universeĪrtificial intelligence may one day take customers’ orders at bars and even recognize regulars as the food and hospitality sectors “slowly” move to embrace integrating AI into day-to-day tasks, according to an expert. How AI could revolutionize full-body scans and cancer detection OpenAI CEO Sam Altman has donated $200,000 to Biden campaign
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